Christop Asg
map-marker Houston, Texas

Powersportsmax - Go Kart Review from Houston, Texas

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I have called numerous times trying to get ahold of a tech guy to help me figure out what the problem with our go kart is. I've been put on hold.

Transferred to a survey. Told he wasn't taking calls until a certain time only to call back and he's magically gone for the day. Go cart won't stay running. Leaking gasoline everywhere.

My son got it as his Christmas present and can't even ride it! Horrible, horrible, horrible customer service! I believe all this company is is a fraud! There isn't even a manger that I can speak to!

What kind of company doesn't have a manager??!! I will be calling my credit card company and our lawyer to file disputes.

This is absolutely ridiculous! Buyer beware!!

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Reason of review:
Bad quality
Anonymous
map-marker Rancho Cucamonga, California

Moped Review

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Do not buy from this company. I asked to speak to manager and apparently he does not take calls. Very shady. After putting moped together had gas gage not work and a leak. Refused to give a moped. Poor customer service. Also was unaware had to call in for the title. Did not state that on my invoice. Horrible experience.
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Reason of review:
Bad quality
Anonymous

Called and got told to stop calling and hung up on

i was looking forward to doing business with this company since i own one of the biggest service and repair facilities on the east coast of Florida i called looking for a rim for one of our customers... i was told "we don't sell rims " and hung up on....i called a second time just to make sure we were not disconnected and was told a second time "sr i alredy told you we don't sell rims now stop calling"....not for nothing i would not have left with such a sour taste in my mouth had the guy on the phone just said im sorry but we don't sell rims, is there anything else i could help you with though, i think this company has potential but it needs to start with the simple things like please and thank you to your customers.
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Reason of review:
Poor customer service
Anonymous
map-marker Lake Elsinore, California

Never Sent Registrations

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I bought two ATV's in May 2014. California law states that power sport dealers in California, selling to California resident are required to take care of the registration process. Powersportsmax collected $178 from me and totally messed up. First they gave the wrong information to the DMV resulting in me getting someone elses titles, and now after me having to fill out the same forms three times for them, have still not produce vehicle tags for me. Their last advice to me was not to drive the ATV's. Stoned and *** I think. I want my $178 back and I will register myself. ATV's have bad welds that have broken, one came with a bent front bumper and twice they have sent me the wrong drive chains.
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Loss:
$178
Cons:
  • Very poor service
  • Bad customer service
  • Never again
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

BUYER BEWARE,KART BUILT FOR TEENAGER TOO SMALL FOR A KID!!!!

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I Bought the pk-011 cart before Christmas 2014 for my 11 year old son. When the kart arrived and assembled, it was way too small for my son. He is only five feet tall and slim and couldn't operate the cart without his legs folded under the steering wheel. After countless calls, pictures, and e-mails I have yet to talk to someone who could resolve the issue. Micheal is the manager/boss I'm told but have yet to speak to him. They have screened my calls and given me a 1st class "run around" for their misrepresented product. Don't expect anything but a cheap product, sold by spineless unprofessional thieves that are too far away to care that they sold you a piece of "China made ***"!
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Loss:
$1160
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Elvin Pnc
map-marker Bisbee, Arizona

Powersportsmax - Shipping Service Review from Bisbee, Arizona

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Me and my husband ordered a four wheeler for our daughter when we recieved it of course it was damaged the plastic was all cracked up. The very next day there was another fourwheeler delivered to us well we told them we didn't order but one four wheeler our bank account was over drafted and everything and they are refusing to give our money back said we would have to pay 400 dollars shipping fee whether we kept it or not! We are furious and now broke right here at Christmas with nothing but a broke four wheeler for our daughter!! Customer service are the rudest people I've ever dealt with at this company we have been hung up on was even put on hold for an entire our with my bank on the line trying to get this problem solved. Please do not order from this company!! The most horrible experience with a company we have ever had!
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Reason of review:
Damaged or defective
Anonymous
map-marker Montebello, California

Showroom Review

I live in the area of powersportsmax and let me tell you there is no such thing as a showroom like their web page States and they know nothing about anything that they sell...I wouldn't take anything from this place if they gave it to me
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Baton Rouge, Louisiana

ATV has not run since purchase in October

Purchased this ATV in October, Ran for about 30 minutes and quit. Have gotten the run around from the company, hang ups, won't transfer to a manager, incompetent service technicians. Replaced the coil as instructed and ran for another 30 sec only to quit again. Again we have been unable to get any help from Powermax. They won't pay to fix the ATV at an outside shop, they claim other dealerships won't work on other brands of ATVs and they expect me to pay the $200 shipping to send it back. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!! This piece of *** has not run since we purchased it
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Loss:
$700
Cons:
  • Bad customer service
  • Stay away
  • Never again
Reason of review:
Poor customer service

Preferred solution: Full refund

Vearl Etc
map-marker Doylestown, Pennsylvania

Powersportsmax - 200Cc Df Motor Scooter Review from Doylestown, Pennsylvania

Powersportsmax - 200Cc Df Motor Scooter Review from Doylestown, Pennsylvania
Powersportsmax - 200Cc Df Motor Scooter Review from Doylestown, Pennsylvania - Image 2

I ordered a 200cc df motor scooter (mc-x61) from powersports max and the service was pretty good. However, when they sent the scooter, I did not receive the windshield, the cells in the battery were no good after I dumped the liquid electrolyte inside of the battery and let sit for 30 minutes in the same state.

I installed the battery and it didnt work. I then had the battery tested at a local oreilly auto shop afterwards, they said the battery was no good. O'reilly was then even nice enough to charge the battery for 5 hours anyway to make me feel better, and the battery still didn't work. Powersports max did not include the battery charger, and the operator from powersports max said that I needed a new voltage regulator on the scooter.

Let me inform you that the mc-x61 scooter all together costs $1,119.90. When a scooter costs that much, I think it's supposed to work when it comes, even if I had to assemble the whole scooter myself, all components are supposed to work!!!

Good company but I think the products could be better. Now I have to wait a whole 3 weeks to 1 month enjoy something that I already bought because I'm waiting on replacements.

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Anonymous
map-marker Indian Head, Maryland

Missing part and poor customer service

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I order my son an ATV on Dec 5, never received an order confirmation or anything. Finally the Atv came on Dec 22. My husband went to out the Atv together on Chrisymas eve and the wheel stabilizers wasn't in the box. Also they sent the wrong color. I stayed on hold for 2 hrs. I finally got a representative and she was rude as ever. She told me that I couldn't speak to a manager and it wouldn't make a difference because they were going to tell me the same thing as she was saying. I asked her for Rush order shipping because my son was unable to enjoy and ride this Christams day. She said that she had no control amd its up to the shipping company. I asked her what was her name... She paused and said Melissa(which I believe was Bogus) I asked her. Ours she transfer me to another representative and she stated that everyone was one the phone and she couldn't transfer. While I was talking she was cutting me off and being just plain rude. She then hung up the phone on me. I have never been so pissed off in my life.
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Loss:
$729
Reason of review:
Problem with delivery

Preferred solution: Price reduction

Anonymous

SHIPPED BROKEN DIRT BIKE 50CC AND WONT TAKE IT BACK

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I PURCHASED MY DIRT BIKE BEFORE CHRISTMAS. I OPEN THE BOX AND THE GAS CAP AND PULL CORD WERE BROKEN ALREADY. I STILL TRIED TO WORK WITH THAT THOSE ARE EASY FIXES.... THEN I PUT GAS IN AND THE GAS ALL POURED OUT THE CARB. I COULDNT GET IT TO STOP....SO I CALLED THE COMPANY SINCE I HAVE A 50 DAY MONEY BACK. I KEEP GETTING PUT ON HOLD FOR HOURS AND THE *** CUSTOMER SERVICE PEOPLE KEEP ON PUTTING ME ON HOLD AND THEN EVENTUALLY JUST HANG UP ON ME. DONT BY ANYTHING FROM THIS COMPANY.. I WENT TO BANK AND PUT IN A DISPUTE FOR PAYMENT. MAKING COMPLAINTS ON YELP AND B.B.B.. EVERYONE THAT HAS A COMPLAINT SHOULD BE DOING THIS AND MUCH MORE... WE SHOULD ALL GET TOGETHER AND GET A LAWYER AND FIGHT THEM.....
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Loss:
$429
Cons:
  • Rip off
  • Very poor service
  • Stay away
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

What did the credit card company say? Did you get your money back?

I just put in a dispute Friday.

Next is going to talk to our lawyer. They shouldn't be allowed to get away with this!

Anonymous

Terrible customer service!!!!!

Purchased 2 electric atvs for my kids, one has a faulty ignition switch. After several attempts to contact someone, finally got through to a kid who agreed to send me a replacement part. Yet to receive the part and sick of waiting on the phone. Don't bother sending an email on there website, they never respond. My suggestion, file complaints on BBB, state of California, and advertise how much they suck all over social media!!! They should be embarrassed, there company has a 1.8 rating. You really can't suck any worse than that. Does anyone else find that the employees are completely incompetent?? It's very entertaining watching these tools on YouTube as well, I highly recommend it
View full review
Cons:
  • Bad customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Virginia Beach, Virginia

By far the worst company.

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I purchased a mini dirt bike for my son, while I was deployed. When I returned home I put the bike together and did everything the instructions said to do. I got the bike to start, but it would never stay running for more than a minute or so. I called the company and got the run around, between being hung up on, sent to a voicemail, or just no answer at all it is clear that this company is a scam. I spent $300 on this piece of *** and will tell everyone I meet to never buy anything from this company.
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Loss:
$300
Cons:
  • Bad customer service
  • Rip off
  • Very poor service
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Hermitage, Pennsylvania

Bad support and customer service

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Do not believe their reviews on their web site. You can only contact them by email. They either put you on hold, if you leave a message they never call back. They have a slick web site but that is about it. Go Kart came with a bent seat track and I sent pictures but do not know if they will stand by it. Assembly instructions are very bad. They do not tell you where to hook up the gas line and I did it wrong at first. Tried to call and ask but no one there to answer. All they had to do is put a tag that says connect gas line here. I actually had to go to Family Go Karts Web site to find the answer.
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Loss:
$200
Cons:
  • Bad customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Wilmington, North Carolina

PowerSportsMax -never again will I buy from them(impossible to deal with)

I ordered a ATV 125 (all terrain vehicle) from power sports max on 12/1/14 for my grandson's christmas present. It was delivered 12/20/14 without the two front wheels. Now, after having made numerous calls and spending hours on the phone trying to resolve this issue. I still have not been able to speak with a supervisor, manager, president or any one who can tell me when the two front wheels for this christmas present for my grandson will arrive.Today is 1/2/15. The last thing I wanted to do was tell my 11 yr old grand son that he has a ATV but sorry no wheels
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Loss:
$800
Cons:
  • Never again
  • Bad customer service
  • Very poor service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

not tying to offend any one but any one can go buy the wheels on the parts section on just get a mechanic to put it together

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