Anonymous
map-marker Wixom, Michigan

Despicable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sent me a moped with a faulty battery and a leaking fuel line. Never rode it because it was not functional from day 1. After numerous phone calls, and complaints, they sent me a new fuel line. Literally a package with a rubber tube...I dont even know if thats the problem. Im not a mechanic. Offered me a $100 credit to take it somewhere. How do they expect me to do that? The bike was broken from day 1.
View full review

User's recommendation: Avoid this company

Mark H Yaf

They are trying to screw me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a bike. The web site said it was in stock and would ship on or before 8-31-20. They said they would not charge my card until the bike shipped. On 8-27-20 they took my money from my card and as of 8-31-20, bike had not shipped. Try to cancel the order several times however was told I could not. Told them I had called my bank and was refunded the money and would not accept the bike if it was shipped. They told me that they would charge my card for shipping to and from my address if I refused to accept it. This place is a scam, look at the complaints on this Company. I can't understand how it is still allowed to stay open. Customer Service is very rude
View full review
Loss:
$2049
Pros:
  • Cheap
Cons:
  • Horrible customer service
  • Rude and not helpful
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't use this Company

1 comment
Guest

Did you get your refund yet?

Shane B Kow

*** poor parts and service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have been trying for 2 weeks to get parts for an x-pro hawk 125 atv. Was told that I would receive an email with prices and availability. Haven't heard from them, and cannot get back in touch with them for some reason. Have since found parts online from a different company. Will never buy from powersportsmax again.
View full review

Preferred solution: Apology

Anonymous
map-marker Phenix City, Alabama

Customer service and order issues

My refund for the 4wheeler i had on layaway
View full review
Jose C Dpp

Bill of sale

in need. bill of sale. I have. Certificate of origin for a vehicle.
View full review
Cons:
  • Can not get ahold of anyone

Preferred solution: Bill of sale

Vander Ubo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redford, Michigan

Defected product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered my son a four wheeler half way into assembling the wheels I noticed a black spacer was missing only 2 came in the box. So I searched around everywhere then I noticed when I shook one of the wheels it sounded like something in there. I flash my light and its the space wedged into the tire I waited a week just to disappoint my son Im so pissed and disappointed right 400 dollars for to hurt my son feelings? Not right
View full review
Roman Z Jhd

Horrible Rude Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Recieved broken quad, 3 weeks later still waiting for someone to call me back, called more then 10 times, every time I could get someone same story still reviewing my case, and no they don't know when someone will call me back, supper rude, horrible time getting someone on the phone
View full review
Loss:
$380
Cons:
  • Bad product
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Michelle E Bbu

I have been trying to order parts for my atv and utv for 2 months. Help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The company won't let me order parts for my atv and utv.
View full review
Pros:
  • Wont sell me parts
  • Or call back
  • Slow to provide good service
Cons:
  • Will have you miss riding season

Preferred solution: Deliver product or service ordered

User's recommendation: When a customer calls to order the parts, they should be able to pay right away. Instead of having to wait 2 months to receive an email to pay. And calling customers back when they leave a message.

Brett C Pcr

Sent wrong Motor, wont reply to fix the issue.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased a motor to repair my go kart. They sent the wrong item and it would not fit my go kart. I have called, messaged, and sent chat requests for weeks with no reply. A complete ripoff.
View full review
Loss:
$350
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Do not buy from this company.

Shapira M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nogales, Arizona

Verify billing

Hi I made an order online and for the phone number with the card I put my mothers did u need the back of the card number instead if so its 866897**** and the order number is 350068 and the name is Shapira Mcbryde if u have any questions u can reach me at (480) 587-**** thank u for ur time and please get back to me instead of canceling my order
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Wilson, North Carolina

I’m pissed af

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No one returns your calls. Ive left several. Im still covered under warranty for a newly purchased atv in May. I need three more atvs but will pay any amount locally before I shop at PowersportsMax again.
View full review

User's recommendation: Stay clear. You are on your own after purchasing

Lesley E Bwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading info about product/ poor customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We ordered a go-kart. Per the website it had indicated some assembly required. I get that....... However, the assembly that is required is something that needs to be done by someone who was the experience and understanding (forget about the tools) and capability to make sure it is put together properly. Further more it was sent with no instructions on how to assemble the roll cage, install the tires, attach the fuel line and countless other items. I have made multiple attempts to call them and still have no response. SO SO SO SAD.................. should have dug a bit deeper and seen more reviews before purchasing from them.
View full review
Loss:
$350

Preferred solution: Send me the instruction manual/ pay me my cost to have someone locally put it together.

User's recommendation: DO NOT ORDER FROM THEM

Antonio A Eln

I’m pissed

Ive called to explain my newly purchased atv is not working. I keep leaving several messages and no one returns my call. I need three more atvs for my other sons but I will never purchase there again. Ill pay way more locally in order to receive better customer service.
View full review
Pros:
  • Shipped my product
Cons:
  • Very poor service
  • Bad customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay clear

Ryan C Jyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective delivery - wouldn’t replace- Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a 50cc coolster dirt bike from power max sports for Christmas for my son. The package was utterly destroyed when I went to pick up, but it was days before Christmas... so I couldnt return in time. I opened the box and the bike started the first time only. I then went to start again (Christmas Eve) and the some spring inside failed in the starter... I reported the failed product to Customer service, and they advised me to call someone. This was a hardware failure, a handy man on the phone will not resolve. My claim was filed during the warranty period. Later (after getting tired of dealing with them) I picked this issue back up to seek a replacement. They advised I was now out of warranty. I would not recommend anyone buy from this company. Too many other options for companies that stand behind a product/customer service. I wish someone had warned me against them.
View full review
Loss:
$100
Cons:
  • New broken item
  • Customer services
  • Refused replacement

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy from power sports max

1 comment
Guest

Always deal with new product complaints in writing and serve such correspondence via Certified Mail Return Receipt Requested. Establish an admissible timeline of events to avoid that "out of warranty" baloney later.

Jeneane Dsy
map-marker Houston, Texas

For my warranty

I appreciate the effort for finding a solution to my brake light metal plate ,that i got welded back on there a month ago i believe. My warranty is still active till this month is over, july , so ive got a new issue the back rear piston shock busted ,leaked all the fluid out ,plz help me to get my atv back in orderly function . Thank you
View full review
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 30